Terms of Service

Effective date: May 13, 2026 · Last updated: May 13, 2026

These terms govern your engagement with Bay Area HVAC Service, a d/b/a of ADRIUM Service Solutions, California licensed contractor CSLB #1136642. By scheduling service, signing an estimate, or proceeding with work, you agree to these terms.

1. Services we provide

• HVAC repair, installation, and replacement (residential and light commercial).
• Heat-pump systems including ductless mini-splits.
• Routine maintenance and tune-ups.
• Duct inspection and cleaning.
• Indoor air-quality consulting.

Service area: Tri-Valley, Diablo Valley, Inner East Bay, and parts of the South Bay (full list on the Locations page).

2. Diagnostic fee

Our trip-and-diagnostic fee is $75, payable when the technician arrives. This fee is waived if you approve the repair and the work proceeds the same day. The diagnostic fee covers up to 60 minutes on-site; complex multi-system diagnostics may incur additional hourly labor, quoted in advance.

3. Estimates and pricing

• Repair estimates are given verbally on-site after diagnosis. Written estimates are available by request.
• Installation estimates are written, itemized, and valid for 30 days from issue. Material cost fluctuations beyond our control may require re-quote after the 30-day window.
• Pricing assumes standard installation conditions (accessible equipment location, code-compliant existing infrastructure). If we discover non-standard conditions (e.g., undersized electrical service, asbestos in ductwork, hidden water damage), we’ll stop work and provide a change order before proceeding.
• Payment terms: 50% deposit due before equipment is ordered; balance due on completion. Net-30 terms available for property management companies.

4. Warranty

HVAC system installations: 10-year manufacturer parts warranty plus 10-year labor warranty from us. This is our standard residential install warranty.

Repairs: 90 days on labor, manufacturer’s warranty on parts (typically 1 year on new parts).

Warranty does not cover:

• Damage from neglected maintenance (e.g., never changing filters).
• Acts of God (lightning, flooding, earthquake).
• Tampering by parties other than us.
• Damage from incompatible accessories installed afterwards by third parties.

5. Scheduling, cancellation, no-show

• We offer same-day service when possible but cannot guarantee it during peak season or for hard-to-source parts.
• Please cancel or reschedule by phone at least 2 hours before your appointment window. Cancellations inside the 2-hour window or no-shows may be billed the diagnostic fee.
• If we miss our window without notice, the diagnostic fee is waived on the rescheduled visit.

6. Customer responsibilities

• Provide safe, clear access to equipment (e.g., remove stored items blocking attic furnace, secure pets).
• Disclose known hazards (recent gas leaks, electrical issues, mold).
• Be present or designate an authorized adult during initial diagnosis and at the time of equipment installation.

7. License, insurance, and bonding

• California Contractors State License Board (CSLB) #1136642 — Heating, Air Conditioning, Refrigeration (C-20).
• EPA Section 608 Universal certification #1279674151528.
• NATE-certified technicians.
• BBB A+ accredited.
• $1M general liability insurance; carrier and certificate available upon request.

8. Limitation of liability

Our maximum liability for any claim arising out of work we performed is the total amount paid by you for that specific job. We are not liable for indirect, consequential, or incidental damages (e.g., food spoilage, hotel stays during repair, lost rental income).

Nothing in these terms limits liability for gross negligence, willful misconduct, or anything else that California law does not permit to be disclaimed.

9. Disputes

We aim to resolve every concern by phone first. If a dispute cannot be resolved informally:

• California residents may file a complaint with the CSLB at cslb.ca.gov.
• These terms are governed by California law. Disputes will be brought in the state or federal courts located in Contra Costa County, California.

10. Changes

We may update these terms. Material changes will be reflected in the “Last updated” date above. The version in force on the day you signed your estimate is the one that applies to that job.

11. Contact

Bay Area HVAC Service / ADRIUM Service Solutions
365 Reflections Circle, San Ramon, CA 94583
(925) 999-4095 · [email protected]