Privacy Policy
Effective date: May 13, 2026 · Last updated: May 13, 2026
Bay Area HVAC Service (a d/b/a of ADRIUM Service Solutions, CSLB #1136642) respects your privacy. This policy explains what we collect, why, and what choices you have.
1. Who we are
ADRIUM Service Solutions
365 Reflections Circle, San Ramon, CA 94583
Phone: (925) 999-4095 · Email: [email protected]
2. What we collect
Information you give us
- Service-request forms — name, phone, email, service address, brief description of the work needed. Used only to schedule and complete your job.
- Booking via Housecall Pro widget — when you click “Book Online,” the form is hosted by Housecall Pro, our scheduling vendor. Data you enter there is governed by Housecall Pro’s privacy policy in addition to ours.
- Property-manager / realtor inquiries — company, portfolio size, services needed.
Information collected automatically
- Google Analytics 4 — anonymized page-view data, device type, approximate location (city-level). Used to understand which pages are useful and how to improve them.
- Bing Webmaster Tools — site-verification meta tag only; no user-tracking on our end.
- Server logs — your IP address and request timestamp are recorded by our hosting provider (Cloudflare). Retained for up to 30 days for security and abuse-prevention.
- Cookies — used by Google Analytics. You can opt out via your browser settings or the Google Analytics opt-out browser add-on.
3. How we use information
- To respond to your service request and schedule the visit.
- To dispatch the right technician with the right parts/tools.
- To send appointment confirmations, ETA updates, and invoices.
- To follow up after the job (warranty registration, review request).
- To improve the site (aggregate analytics only).
4. Who we share with
- Housecall Pro — when you book through their widget (scheduling and invoicing platform).
- Parts suppliers — only the equipment model/serial numbers needed to order a specific part. Never your personal contact information.
- Manufacturer warranty programs (Daikin, Goodman, etc.) — model/serial and install date to register your equipment’s warranty.
- Law enforcement / legal process — only when required by valid subpoena, court order, or applicable law.
We do not sell, rent, or trade your personal information to advertisers or data brokers.
5. How long we keep it
- Service records: 7 years (California contractor record-retention guidelines and warranty support).
- Form submissions that didn’t result in a job: 12 months.
- Analytics data: 14 months (Google Analytics default).
- Server logs: 30 days.
6. California residents (CCPA / CPRA)
Under the California Consumer Privacy Act and California Privacy Rights Act, you have the right to:
- Know what personal information we have about you.
- Request a copy of it.
- Ask us to delete it (subject to record-retention requirements).
- Correct inaccurate information.
- Opt out of any future “sale” or “sharing” of personal data (we don’t do either today).
- Be free from retaliation for exercising any of the rights above.
To exercise these rights, email [email protected] with the subject line “Privacy Request.” We’ll respond within 45 days.
7. Children’s privacy
Our services are for homeowners and property managers. We don’t knowingly collect information from anyone under 13. If you believe a child submitted information, contact us and we’ll delete it.
8. Security
The site runs over HTTPS. Service records are stored on encrypted-at-rest drives behind a firewalled network. We use unique passwords and two-factor authentication on all third-party accounts. No system is perfectly secure — if you suspect unauthorized access to your account, email us immediately.
9. Changes to this policy
If we make material changes, we’ll update the “Last updated” date above and (for active customers) notify you by email. Continued use of the site after changes means you accept the revised policy.
10. Contact
Questions, requests, or complaints: [email protected] · (925) 999-4095 · 365 Reflections Circle, San Ramon, CA 94583.