01 / Warranty
Warranty
HVAC repairs carry a 1-year warranty. New HVAC system installations include 10 years of manufacturer parts coverage and 2 years of labor coverage. Labor coverage extends up to 10 years only while an active maintenance plan stays in force at $290 per visit, 2 visits per year. If the problem comes back within warranty, we come back.
02 / Callbacks
Callbacks
During business hours (7AM – 7PM, 7 days a week), we return calls within about 10 minutes. After hours, we return calls as soon as we can or first thing next morning.
03 / Delays and status
Delays and status
We tell you about any schedule change as soon as we learn of it. Repair timelines are agreed up front, before work starts.