Privacy Policy

Effective date: November 6, 2026 · Last updated: November 8, 2026

Bay Area HVAC Service (a d/b/a of ADRIUM Service Solutions, CSLB #1136642) respects your privacy. This policy explains what we collect, why, who helps us handle it, how long we keep it, and the choices you have. It covers this website, our online booking, estimate and invoice pages, and our phone calls and text messages with you.

1. Who we are

ADRIUM Service Solutions
365 Reflections Circle, San Ramon, CA 94583
Phone: (925) 999-4095 · Email: welcome@adriumservice.com

2. What we collect

Information you give us

• Service requests: when you use our request form, our online booking page (our own booking system at adrium.net), call or text us: name, phone, email, service address, the equipment and the problem, preferred time, and how you heard about us.
• Property-manager / realtor inquiries: company, portfolio size, services needed.
• During the job: equipment brand, model and serial numbers, photos of the equipment and the work area, technician notes, estimates and the name and signature you use to approve one, invoices and payment records.
• Payments: card and bank (ACH) payments are processed by Stripe. We see the payment status and the last four digits, not your full card or account number.
• Financing: if you apply for financing, you apply directly with Synchrony or a GoGreen Home lender, and they make the credit decision. We receive what we need to complete your purchase, such as whether financing was approved and the amount.

Phone calls and text messages

• Calls to our phone lines are answered by an AI assistant that works for our office. At the start of the call it tells you that it is an AI assistant and that the call is recorded.
• We keep call recordings and transcripts. We use them to run and improve our phone service, including improving our own phone assistant.
• Text messages between you and us are stored with your service record.

Information collected automatically on this website

We use the approximate location from your IP address only to show your city in the header; we do not store it on our servers, and your browser keeps only the displayed label for the current tab session.

• Google Analytics 4: pages viewed, device type, approximate location (city level) and how you reached the site. We use it to see which pages are useful.
• Microsoft Clarity: anonymized recordings and heatmaps of clicks, scrolls and mouse movement. Clarity masks what you type in form fields.
• Google Ads tag: tells us when a visit from one of our ads leads to a call or a request, and may let Google show our ads to people who visited this site before.
• Server logs: our web servers and our network provider (Cloudflare) record your IP address, the time and the page requested, for security and troubleshooting.
• Cookies: Google Analytics, Microsoft Clarity and the Google Ads tag set cookies. You can block or delete cookies in your browser, use the Google Analytics opt-out add-on, or turn off personalized ads in Google's My Ad Center.

Tracking across websites, Do Not Track and Global Privacy Control

Google and Microsoft may collect information about your online activity over time and across different websites when you visit this site, through the tags listed above. Our site doesn't change how it works when a browser sends a Do Not Track signal, because there is no common standard for it. If your browser sends a Global Privacy Control (GPC) signal, we turn off ad personalization in our Google tag for your visit.

3. How we use information

• To answer your request and schedule and complete your service visit or installation.
• To send the right technician with the right parts and tools.
• To send confirmations, arrival updates, estimates and invoices by text or email.
• To follow up after the job (warranty registration, review request).
• To take requests over the phone accurately and keep a record of them.
• To improve this site and measure our ads (aggregate data).
• To prevent spam and fraud, and to meet licensing, tax and other legal duties.

4. Who we share it with

We share information only with people and companies that help us serve you:

• Our technicians: the job details they need for your visit.
• Twilio: phone calls and text messages.
• Vapi and its speech providers: the AI phone assistant, call recording and transcription.
• Stripe: card and bank payments.
• Google: business email and files, Analytics and Ads.
• Microsoft: Clarity site analytics.
• Cloudflare: website delivery and security.
• Synchrony and GoGreen Home lenders: only when you choose to apply for financing.
• Parts suppliers: only the equipment model and serial numbers needed to order a part. Never your contact details.
• Manufacturer warranty programs (Daikin, Goodman, Mitsubishi Electric, etc.): model, serial number, install date and the owner details the manufacturer's registration asks for, to register your equipment's warranty.
• Law enforcement / legal process: only when a valid subpoena, court order or law requires it.

We do not sell your personal information, and we don't give it to data brokers or to other companies for their own marketing.

5. How long we keep it

We keep our records without a set deletion date. That includes job records, estimates, invoices and payment records, photos, call recordings and transcripts, text messages, requests that didn't turn into a job, and server logs.

If you want us to delete your information, email welcome@adriumservice.com or call (925) 999-4095, and we'll delete it, except records the law requires us to keep. Copies can remain in our backups after that; we use backups only to recover from a failure.

Data that Google and Microsoft keep for us follows their settings: Google Analytics keeps event data for 2 months; Clarity keeps recordings up to 30 days and heatmaps up to 13 months.

6. Your choices and requests

California law gives residents rights over their personal information. We honor these requests from any customer:

• Know what personal information we have about you, and get a copy.
• Ask us to correct it.
• Ask us to delete it, except records the law requires us to keep.
• Stop text messages at any time by replying STOP.
• Turn off personalized ads (GPC signal or Google's My Ad Center, see section 2).
• Be treated the same after you make any of these requests.

To make a request, email welcome@adriumservice.com with the subject line “Privacy Request,” or call (925) 999-4095. We'll confirm it's you by matching the phone number or email we have on file, and we'll respond within 45 days. You can also have someone you authorize make the request for you. We don't share personal information with third parties for their own direct marketing (California Civil Code §1798.83).

7. Children's privacy

Our services are for homeowners, property managers and businesses. We don't knowingly collect information from anyone under 13. If you believe a child submitted information, contact us and we'll delete it.

8. Security

The site runs over HTTPS. Our service records live on our own servers behind a firewall, and access is limited to our team's accounts. Our main backups are kept on a separate device that our main server cannot change or delete. Payments are handled by Stripe. No system is perfectly secure; if you think your information was exposed, contact us right away.

9. SMS / text-message communications

When you provide your mobile phone number through our online booking form, our contact page, or by phone, and you opt in to receive text messages, Bay Area HVAC Service / ADRIUM Service Solutions may send you transactional SMS messages related to your service request.

What we send by SMS:

• Appointment confirmations and reminders.
• Arrival updates from your technician.
• Requests for photos or details about your equipment.
• Estimates, invoices, job-completion follow-ups and warranty information.
• Review requests after a completed visit.

We do not send promotional or marketing text messages, robotexts, or affiliate / third-party advertising.

How to opt out: reply STOP to any text message to be removed from all SMS communications immediately. How to get help: reply HELP, or call (925) 999-4095.

Message frequency varies based on your active service request, typically 2 to 6 messages per job. Message and data rates may apply per your carrier agreement. Wireless carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the providers that deliver our messages (Twilio and the wireless carriers). Your phone number is used only to send the messages described above and to call you about your service request.

For the full SMS terms, see the SMS section of our Terms of Service.

10. Changes to this policy

If we make material changes, we'll update the dates at the top of this page.

11. Contact

Questions, requests or complaints: welcome@adriumservice.com · (925) 999-4095 · 365 Reflections Circle, San Ramon, CA 94583.