Who we work with
Transaction coordinators and realtors. Pre-listing and pre-close HVAC inspections, repairs, and recommissioning. Same or next-day response on active listings. We know how close dates work, if a buyer demands an HVAC service letter on Wednesday before a Friday closing, we make Wednesday work.
Property managers. Portfolio-level service: single units through multi-property accounts. Standing authorization workflows, NET-30 invoicing, consolidated monthly statements. Andrew is the named point of contact for every PM account, not a dispatcher.
Small commercial. Restaurants, small offices, retail under 5,000 sqft. Scheduled maintenance and same or next-day emergency response within the core service area (Tri-Valley + Diablo Valley + East Bay corridor); next-day for outer-area accounts.
What we commit to
Service-level commitments in writing, on every B2B agreement. These are what we measure ourselves against:
- Initial response
- Within 2 business hours
- On-site inspection
- 24–48h Tri-Valley / Diablo Valley / East Bay
- Outer service area
- 48–72h South Bay / East Contra Costa
- Emergency response
- Same or next-day in summer / winter
- Written estimate
- Within 24h of inspection
- Parts warranty
- 10-year manufacturer
- Labor warranty
- 2-year on installs
Pricing, straight up
We do not publish B2B rates publicly because they are calibrated per account, based on volume, property characteristics, and response requirements. What we will tell you, up front:
No markup games on parts. We bill parts at distributor cost plus a stated standing markup, with the original invoice included on request. No emergency premiums for standing-agreement accounts. Your portfolio gets the same rate whether the AC dies at 9am Tuesday or 5pm Sunday. NET-30 invoicing for qualified PM accounts. Clear written terms before any work. Single owner-accountable contact: Andrew: on every account.
References
We work with East Bay Property Management, Intempus Property Management, KeyRenter Property Management, Belong, Eclipse Property Management, and other Bay Area property management partners. Several of them also contribute to our Tech Aid for Refugees nonprofit, that is a separate relationship, but it tells you something about who picks us.
Common questions
Can you commit to same-day HVAC service for an active listing? Yes. Active listings get priority scheduling. We respond within two business hours on active listing requests, and aim to be on-site within twenty-four hours for inspection or repair. For genuine emergencies (non-functioning AC or heat during occupancy), we prioritize same or next-day.
How do you handle invoicing for portfolio accounts? NET-30 invoicing is available for qualified property management accounts on standing agreement. We can bill per-property or consolidated monthly, based on your preference. Itemized invoices match standard property-management software requirements.
Do you provide written reports for pre-listing inspections? Yes. HVAC inspection reports include equipment age, condition assessment, refrigerant levels, performance readings, and recommended repairs with cost estimates. Delivered digitally within twenty-four hours of inspection.
Who is my point of contact? Andrew Kuznetsov directly. Every B2B account works with Andrew, not a dispatcher, not a call center.