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Bay Area HVAC Service

South San Francisco · CSLB #1136642 · family-owned

Heat Pump Not Heating in South San Francisco

A heat pump that won't heat in South San Francisco often comes down to the same reversing valve, stuck the other way, or a defrost cycle that never finished, and the heavy fog and the ductless-friendly older housing below Sign Hill can be part of the picture.

Heat Pump Not Heating in South San Francisco

A heat pump that will not heat often comes down to the same reversing valve, only stuck in the other direction, or a defrost cycle that never completes and leaves the outdoor coil iced over. Low refrigerant, a failing outdoor fan motor, or a corroded contactor and capacitor can all shut heating down the same way they would shut down cooling. We check mode, defrost, and charge in that order before opening anything mechanical. The detail that matters in South San Francisco is the fog-line split between the old flatland neighborhoods and hillside Westborough.

Local climate and housing age both matter for a heat pump heating call. South San Francisco sits under heavy fog for much of the year, especially in the older flatland neighborhoods below Sign Hill, while newer construction up in Westborough sits above the fog line and runs noticeably warmer. Neighborhoods like Winston Manor and Sunshine Gardens carry a lot of older housing built without ductwork, since nobody needed central air under that much fog. Westborough's newer hillside construction is a different story, built later and with more real cooling load to plan around.

In South San Francisco, we check mode, defrost, and refrigerant charge in that order, because a heat pump that won't heat is rarely one single obvious thing. Whatever the sequence turns up goes on a written estimate, and the $99 diagnostic fee is credited toward the repair.


Common causes

Corroded contactor or capacitor on the outdoor unit. The same electrical parts that fail on an AC condenser fail on a heat pump's outdoor unit. The damp, fog-heavy air here still works its way into loose or aging connections over time, even without direct salt exposure. A failed capacitor or a pitted contactor keeps the outdoor unit from running at all.

Stuck reversing valve. A reversing valve stuck in cooling mode leaves the system unable to produce heat no matter what the thermostat calls for. It is one of the first things we rule in or out.

Low refrigerant from a corroded coil or fitting. A leak drops the charge low enough that the system cannot pull adequate heat from the outdoor air, and a corroded fitting is a common leak point. The damp, fog-heavy air here still works its way into loose or aging connections over time, even without direct salt exposure.

Failed defrost control. In cold, damp conditions the outdoor coil ices over and the system has to periodically defrost it. A failed defrost board or sensor leaves the coil frozen solid, which blocks heat transfer entirely.

Seized or failing outdoor fan motor. Without the outdoor fan moving air across the coil, the system cannot pull heat from the outside air efficiently, and a seized motor is a common, testable failure.


How we diagnose it

  • Confirm the thermostat is actually calling for heat and the system is in heat-pump mode, not stuck on emergency or off.
  • Read line temperatures at the indoor and outdoor coils to tell whether the reversing valve has actually shifted into heating.
  • Meter the capacitor and inspect the contactor for wear. The damp, fog-heavy air here still works its way into loose or aging connections over time, even without direct salt exposure.
  • Read refrigerant pressures against the outdoor temperature to spot a low charge before chasing the leak.
  • Confirm the defrost board initiates a cycle and the outdoor coil is clear of ice.

$99 diagnostic, credited toward the repair. You get a written quote before any work begins.


Heat Pump Not Heating in South San Francisco: common questions

We're in South San Francisco with a heat pump, not a furnace. Do you still cover that?

Yes. We're based in San Ramon and cover the Peninsula including South San Francisco, San Bruno, and Daly City. We dispatch the closest available tech and give you a realistic arrival window when you call, rather than a blanket promise we can't back up. Call (925) 999-4095.

Our house is in the older flats below Sign Hill and honestly the fog means we barely use the system. Is this still worth a service call?

Usually yes, especially since a lot of the complaint on homes like yours turns out to be about heating or airflow rather than cooling, which fits with how little real cooling load this fog belt actually has. If your home never had ductwork installed originally, that retrofit is often where the actual issue lives rather than the equipment.

The outdoor coil is covered in ice and it never seems to clear on its own. Is that a defrost problem?

Usually yes. A heat pump is supposed to run a brief defrost cycle periodically to melt frost off the outdoor coil, and a coil that stays iced over points to a failed defrost board, a bad outdoor temperature sensor, or a reversing valve that isn't shifting into defrost mode when it should. We test the defrost control directly rather than just waiting to see if it clears.

Nearby and related

Heat Pump Not Heating near South San Francisco: San Bruno · Daly City · Millbrae .

This is usually a heat pump installation & service in South San Francisco job. See our heat pump installation & service overview or the South San Francisco service area.

Heat Pump Not Heating in South San Francisco

Repairs start with a $99 diagnostic, credited toward the fix. Replacing a system? The on-site assessment visit is free. Same-day written findings either way.

Bay Area · 7am–7pm · 7 days · no overtime charges

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