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(925) 999-4095 · 7AM – 7PM · 7 days · No overtime · CSLB #1136642 · BBB A+
Bay Area HVAC Service

San Bruno · CSLB #1136642 · family-owned

Heat Pump Not Heating in San Bruno

A heat pump that won't heat in San Bruno often comes down to the same reversing valve, stuck the other way, or a defrost cycle that never finished, and the sealed, sound-rated windows common near the airport corridor can be part of the picture.

Heat Pump Not Heating in San Bruno

A heat pump that will not heat often comes down to the same reversing valve, only stuck in the other direction, or a defrost cycle that never completes and leaves the outdoor coil iced over. Low refrigerant, a failing outdoor fan motor, or a corroded contactor and capacitor can all shut heating down the same way they would shut down cooling. We check mode, defrost, and charge in that order before opening anything mechanical. The detail that matters in San Bruno is the sound-rated windows near the airport that seal the house tighter than it was designed for.

Local climate and housing age both matter for a heat pump heating call. San Bruno sits at the foot of San Bruno Mountain and directly under the SFO flight path, and a lot of homes here have upgraded windows for noise rather than for weather, which changes how the house actually breathes. Housing runs from mid-century tracts in Rollingwood and Portola Highlands to newer construction on the hillside. Sound-rated replacement windows are common near the airport corridor, and a house sealed tight against jet noise no longer gets the cross-ventilation it was designed around, which puts more of the comfort and air-quality job on the HVAC system.

In San Bruno, we check mode, defrost, and refrigerant charge in that order, because a heat pump that won't heat is rarely one single obvious thing. Whatever the sequence turns up goes on a written estimate, and the $99 diagnostic fee is credited toward the repair.


Common causes

Corroded contactor or capacitor on the outdoor unit. The same electrical parts that fail on an AC condenser fail on a heat pump's outdoor unit. Homes here are often sealed tight with sound-rated windows, which traps more heat and dust around the equipment than the original design assumed. A failed capacitor or a pitted contactor keeps the outdoor unit from running at all.

Stuck reversing valve. A reversing valve stuck in cooling mode leaves the system unable to produce heat no matter what the thermostat calls for. It is one of the first things we rule in or out.

Low refrigerant from a corroded coil or fitting. A leak drops the charge low enough that the system cannot pull adequate heat from the outdoor air, and a corroded fitting is a common leak point. Homes here are often sealed tight with sound-rated windows, which traps more heat and dust around the equipment than the original design assumed.

Failed defrost control. In cold, damp conditions the outdoor coil ices over and the system has to periodically defrost it. A failed defrost board or sensor leaves the coil frozen solid, which blocks heat transfer entirely.

Seized or failing outdoor fan motor. Without the outdoor fan moving air across the coil, the system cannot pull heat from the outside air efficiently, and a seized motor is a common, testable failure.


How we diagnose it

  • Confirm the thermostat is actually calling for heat and the system is in heat-pump mode, not stuck on emergency or off.
  • Read line temperatures at the indoor and outdoor coils to tell whether the reversing valve has actually shifted into heating.
  • Meter the capacitor and inspect the contactor for wear. Homes here are often sealed tight with sound-rated windows, which traps more heat and dust around the equipment than the original design assumed.
  • Read refrigerant pressures against the outdoor temperature to spot a low charge before chasing the leak.
  • Confirm the defrost board initiates a cycle and the outdoor coil is clear of ice.

$99 diagnostic, credited toward the repair. You get a written quote before any work begins.


Heat Pump Not Heating in San Bruno: common questions

We're in San Bruno with a heat pump, not a furnace. Do you still cover that?

Yes. We're based in San Ramon and cover the Peninsula including San Bruno, Millbrae, and South San Francisco. We dispatch the closest available tech and give you a realistic arrival window when you call, rather than a blanket promise we can't back up. Call (925) 999-4095.

We replaced our windows for the airport noise a few years back. Could that actually be related?

It's worth checking. Sound-rated windows seal a house tighter than it was designed for, which cuts down the natural cross-ventilation the original design assumed and puts more of the comfort and air-quality job on the equipment itself. We take that into account on San Bruno homes near the flight path rather than diagnosing the system in isolation.

The outdoor coil is covered in ice and it never seems to clear on its own. Is that a defrost problem?

Usually yes. A heat pump is supposed to run a brief defrost cycle periodically to melt frost off the outdoor coil, and a coil that stays iced over points to a failed defrost board, a bad outdoor temperature sensor, or a reversing valve that isn't shifting into defrost mode when it should. We test the defrost control directly rather than just waiting to see if it clears.

Nearby and related

Heat Pump Not Heating near San Bruno: South San Francisco · Millbrae · Pacifica .

This is usually a heat pump installation & service in San Bruno job. See our heat pump installation & service overview or the San Bruno service area.

Heat Pump Not Heating in San Bruno

Repairs start with a $99 diagnostic, credited toward the fix. Replacing a system? The on-site assessment visit is free. Same-day written findings either way.

Bay Area · 7am–7pm · 7 days · no overtime charges

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